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Accessibility Information

Accessibility Information for Your Visit

Attraction Queue Accommodations

At Universal Studios Hollywood, we provide both inclusive environments and accessible experiences for our Guests. We have constructed our attraction queues and park entrances to be accessible to Guests using wheelchairs.

Individual Accessibility Card Program

Universal Studios Hollywood has developed an Attractions Assistance Pass for Guests who have difficulty with extended waits in a conventional attraction queue environment. The Attraction Accessibility Program is an accommodation designed to provide equal access to Park attractions and not to bypass other Guests waiting in the attraction queue.

Guests requesting an attraction queue accommodation may obtain the IBCCES Individual Accessibility Card (IAC) by registering at www.accessibilitycard.org within 30 days of their visit to the park and at least 48 hours before their visit. The IAC registration consists of an online application that includes uploading necessary documentation. IBCCES does not require or ask Guests to disclose their medical or psychological diagnosis or condition.

Guests who only need to use their mobility device do not need to apply for the IAC as our attraction queues and park entrances are accessible.

Once the Guest receives an approved IAC, a Universal Destinations and experiences Team Member will contact the cardholder to discuss the appropriate attraction queue accommodation for the cardholder’s visit.

Upon arrival at the park, the approved IAC cardholder will present the approved IAC to Guest Relations in a designated IAC fulfillment location to receive their attraction queue accommodation.

Note: An IAC does not guarantee a Guest will receive an Attractions Assistance Pass. Universal Studios Hollywood will determine the appropriate queue accommodation based on the cardholder’s specific needs.

Guests who are unable to register in advance may contact Universal Destinations and Experiences Guest Accessibility team at (407) 817-8349 or visit Guest Relations inside the theme park for additional information.

Note: Universal Destinations and Experiences does not issue the IAC. Only IBCCES can issue the IAC.

Other Accommodations

For additional accommodations not related to the attraction queues, please refer to tabs below, the Guide for Rider Safety and Accessibility or contact Guest Relations.

Guests Who Are Deaf or Hard of Hearing

Assistive Listening
Assistive listening devices for Guests who are hard of hearing are provided at Guest Relations free of charge. For Guests with mild to moderate hearing loss, amplified handsets are provided at all phone locations.

American Sign Language Interpreting
With one-week notice, sign language interpreting services will be made available in Universal Studios Hollywood at no charge. To arrange for sign language interpreting services, please contact Guest Relations via our website at www.UniversalStudiosHollywood.com or call 1-800-864-8377.

Video remote interpreting is available at Guest Relations and the First Aid stations.

Captioning
Captioning is available upon request at designated attractions throughout the Park. Captioning is available at the following attractions:

  • Despicable Me Minion Mayhem
  • DreamWorks Theatre Featuring Kung Fu Panda
  • The Secret Life of Pets: Off the Leash
  • The Simpsons Ride™
  • Studio Tour
Queue monitors with open captions are available at select attractions.

For more information see an Attractions Team Member or view the Guide for Rider Safety and Accessibility.

Telephones
Telecommunication devices for the deaf (TDD) are teletypewriter devices (TTY) are available at Guest Relations.