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Safety and Travel Update

Message from Universal Studios Hollywood:


We know Coronavirus (COVID-19) has impacted many parts of your life – including your travel and vacation plans and we look forward to welcoming you back to Universal Studios Hollywood and Universal CityWalk when the time comes.

The health and safety of our guests and team members are our top priority and we continue to take guidance from health agencies and government officials while our destination remains temporarily closed.

We have created flexible programs for guests who have purchased tickets with us. Here are answers to some of our most-asked questions. Guests with specific questions can call this number for more information: 1-866-258-6546



What if I have a ticket for a date when Universal Studios Hollywood theme park is closed? Can I get a refund?
Universal Studios Hollywood tickets purchased for park visits for a date when the theme park is closed will be automatically extended for use through December 18, 2020. Just bring your existing ticket to the front gate turnstile when you visit (if you have a VIP ticket please call us at 818-622-8477 to reschedule your tour). If you cannot visit during this time, you can apply the value of a wholly unused ticket toward a new purchase.

What if I have a Universal Studios Hollywood ticket for a date when the theme park has reopened?
Tickets purchased for a date once the theme park has reopened will be fully valid for use on the original date selected. If you cannot visit on that date, you can apply the value of a wholly unused ticket toward a new purchase.

What if I have an Annual or Season Pass?

For passes paid in full at time of purchase (not on FlexPay):
Annual or Season passes that were paid in full at time of purchase will be extended by the number of days our theme park is closed.  Pass extensions will not alter the benefits and restrictions applicable to the Pass type. 
 
For passes on FlexPay:
Monthly payments have been paused.  Specific details vary by FlexPay contract type and will be sent to the account email address on file.


Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.

 
 

	
		
			
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